Accreditation #306486

Canada's Original One Stop Shop for Insulin Pump Supplies est 2004

All prices in CAD dollars

Return and Exchange Policy


  • We do not accept returns of insulin and strips
  • Authorization must be obtained from Diabetes Depot Order Desk before the return of any products.
  • Returned product must be in the original packaging and packed in a second container (external packaging).
  • Freight on all returned product must be prepaid.
  • Credit will be done once the product is back at our warehouse and has been approved
  • Product shipped in error by Diabetes Depot will receive full credit.
  • Product returned within 90 days of invoice date in saleable condition will be subject to a 10% reprocessing fee.
  • Product not eligible for return will not be credited.

Non eligible product includes:

  • Product returned more than 90 days after invoice date.
  • Product opened or used.
  • Product past expiration date
  • Insulin, strips or any consumable products (foods, candies, prescriptions)